Privacy Policy

Privacy of personal information is an important principle to The Real Estate Store Supply Ltd. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the services we provide. We strive to be open and transparent regarding how we handle personal information. This document describes our privacy policies.

What is Personal Information?

Personal information is information about an identifiable individual. Personal information includes information that relates to an individual’s contact information and credit card information. Personal information is different from business information (e.g., an individual’s business address and telephone number). This is not protected by privacy legislation.

Who We Are

We use a number of consultants and agencies that may, in the course of their duties, have limited access to personal information we hold. We restrict their access to any personal information we hold as much as is reasonably possible. We also have their assurance that they follow appropriate privacy principles.

We Collect Personal Information: Primary Purposes

Like all online and retail stores, we collect, use and disclose personal information in order to serve our clients. For our clients, the primary purposes for collecting personal information are as follows: processing sales and collecting shipping information.

We Collect Personal Information: Related and Secondary Purposes.

Like most organizations, we also collect, use and disclose information for purposes related to or secondary to our primary purposes. The most common examples of our related and secondary purposes are as follows:

• Market research
• Business and account planning
• Sales projections

You can choose not to be part of some of these related or secondary purposes (e.g., by declining special offers or promotions, by paying for your services in advance). We do not, however, have much choice about some of these related or secondary purposes (e.g., external regulation).

Protecting Personal Information

We understand the importance of protecting personal information. For that reason, we have taken the following steps [change the following points as necessary as set out in part 4(b) of the checklist; see Form 3 for an example]:

Paper information is either under supervision or secured in a locked or restricted area.

Electronic hardware is either under supervision or secured in a locked or restricted area at all times. In addition, passwords are used on computers. All of our cell phones are digital as these signals are more difficult to intercept.

Paper information is transmitted through sealed, addressed envelopes or boxes by reputable companies.

Electronic information is transmitted either through a direct line or has identifiers removed or is encrypted.

Staff are trained to collect, use and disclose personal information only as necessary to fulfil their duties and in accordance with our privacy policy.

External consultants and agencies with access to personal information must enter into privacy agreements with us.

Retention and Destruction of Personal Information

We need to retain personal information for some time to ensure that we can answer any questions you might have about the services provided and for our own accountability to external regulatory bodies. We do not want to keep personal information too long, in order to protect your privacy. Our client and contact directories are much more difficult to systematically destroy, so we remove such information when we can if it does not appear that we will be contacting you again. However, if you ask, we will remove such contact information right away. We keep any personal information relating to our general correspondence with people who are not our clients, newsletters, seminars and marketing activities for about 12 months after the newsletter, seminar or marketing activity is over.

We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed. Alternatively, we may send some or all of the client file to our client.

You Can Look at Your Information

With only a few exceptions, you have the right to see what personal information we hold about you. Often all you have to do is ask. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand (e.g., short forms, technical language, etc.). We will need to confirm your identity, if we do not know you, before providing you with this access. We reserve the right to charge a nominal fee for such requests.

If there is a problem, we may ask you to put your request in writing. If we cannot give you access, we will tell you within 30 days if at all possible and tell you the reason, as best we can, as to why we cannot give you access.

If you believe there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. Where we agree that we made a mistake, we will make the correction and, where appropriate, notify anyone to whom we sent this information. If we do not agree that we have made a mistake, we will agree to include in our file a brief statement from you on the point and, as appropriate, we will forward that statement to anyone else who received the earlier information.

Invoice, Billing, Payment and Collection Policies

All hosting accounts are billed by automatic payment from your credit card or bank account.

Invoices for other work will be billed to your card or account automatically at the end of the month. You will receive a printed invoice with an itemized list of the tasks performed and the time for each task.

Important: Overdue accounts are subject to interest of 28% per annum payable in advance. Legal costs to collect your account will be added to your account. A record of non-payment will appear on your credit rating until the total amount including all interest and penalties is paid in full. Your credit rating will be updated annually as interest and penalties are added and this fee will appear as a new debt and will not expire for seven years. Please use your credit account responsibly.

Do you have a concern? A question about your invoice?

Please contact us

Domain Renewal Policy

It is the sole responsibility of the domain owner to observe and respond to domain expiry dates and to pay the renewal fees. At the sole discretion of the host, the domain may be renewed without the prior permission from the owner. If the renewal uses the TRES company credit card then a surcharge equal to the amount paid to renew the domain will be added to the renewal fees. A time allowance of 30 minutes is also added to the renewal fee. For example:

Registrar fee per year to renew domain: $15
Surcharge to renew using TRES credit card: $15
Time allowance to renew domain, all inclusive: $30
Total charge to renew domain for one year: $60